1. Shipping Rates & Courier Methods
At BuyDMTsOnline, we are committed to ensuring that all DMT vapes, cartridges, and botanical products are dispatched safely, securely, and punctually. We ship nationwide across all Canadian provinces and territories via Canada Post Xpresspost.
- Complimentary Express Shipping: Orders totaling $150 CAD or greater qualify for free tracked express delivery.
- Standard Flat Rate: Orders under $150 CAD are charged a flat shipping fee of $15 CAD.
- Dispatch Schedule: Orders placed before 1:00 PM EST Monday through Friday are packaged and dispatched on the same business day.
2. 100% Guaranteed Arrival Policy
We stand completely behind every parcel we dispatch. If your package is delayed beyond reasonable postal transit windows, misdirected by the courier, or fails to reach your delivery address, we will issue an immediate one-time free reshipment or store credit.
No-Loss Guarantee: You will never be left empty-handed. Our tracking verification system ensures complete package delivery accountability from our fulfillment facility to your door.
3. Return & Exchange Conditions
Due to the sensitive nature of calibrated vaporization hardware, pre-filled cartridges, and botanical concentrates, we cannot accept physical returns of opened or unsealed packages. If you receive an incorrect item or an unsealed product, contact our support desk within 7 days of delivery for a complimentary replacement.
4. Damaged or Defective Items
If an item arrives damaged in transit (such as cracked cartridge glass or a defective vape battery), please photograph the parcel and contents and send it to our support team at info@buydmtsonline.ca. We will expedite a replacement within 24 hours.
5. Submitting a Claim
To request a reshipment or refund consideration, please provide:
- Your 5-digit BuyDMTsOnline Order Number.
- The email address used during checkout.
- A brief explanation and photographic evidence if packaging is damaged.